Tenant FAQs

McEnearney Property Management accepts checks, money orders, or electronic payments. We do not accept cash. Once your lease is executed, you will be sent login information to our Tenant Portal where you can schedule your rent payments to be deducted electronically from either your checking account or credit card. There are no fees associated with echeck payments, however, credit and debit card payments are subject to fees.

Your monthly rental payments must be received no later than close of business on the first day of every month, even if it falls on a weekend or a holiday. If your rent has not been received by close of business on the fifth day of the month, a late penalty will be assessed in accordance with the lease terms.

Contact your Tenant Support staff member first. Painting or any structural modifications to the property are not permitted without written permission from the homeowner. Should you paint or modify the property in any manner without permission, you will be charged for the cost of restoring the home to its original condition.

Contact your Tenant Support staff member to determine if the homeowner will permit this. If so, you will be required to sign a pet addendum referencing the pet and pay a pet deposit and/or monthly fee.

You should submit a maintenance request through your Tenant Portal. Be as detailed as possible about the problem so that we can determine who to send to fix it. You can also send us a photo through the site. If you are unable to access your portal, you may email or call your Tenant Support staff member.

Do not try to fix it yourself! Immediately submit a maintenance request through the Tenant Portal and be as detailed about the problem as possible. You will, however, be responsible for the cost of the repair.

Emergencies as defined in the Tenant Handbook typically involve water and heat related issues. Be sure that you are aware of the location of the main water shut-off valve in your home. In the event of an emergency, call the After Hours number and leave a detailed message about the emergency. You will then be contacted by our on-call staff member.

Except in the case of a military or foreign service transfer, there are no provisions for breaking your lease and termination fees will apply. If you feel that you must do this, please contact your Property Manager for further information.

Just send a brief email to Cindy Colorado at ccolorado@mcenearney.com stating that you will not be extending your lease beyond its current term. The lease agreement requires a minimum of 60 days notice in advance of the termination date. You can also submit your move out request online through your Tenant Portal.

Your lease requires that your security deposit be refunded within 45 days from the date that your lease responsibility ends. Make sure you have submitted all of the required receipts for the various move-out requirements, including your final water bill, and if no damage has been noted on our final inspection, we can typically refund your deposit within three weeks. If damage has been noted and we must obtain cost estimates to repair it or if all of the required receipts have not been provided, it may take the full 45 days.